— SHIPPING INFORMATION
Shipping & Returns
Everything you need to know before placing your order. Clear, simple and no small print.
01 — Destinations & rates
Worldwide shipping
| Destination | Estimated transit time | Shipping cost |
|---|---|---|
| Spain (mainland) | 3–5 working days | Free |
| European Union | 5–8 working days | €6.00 |
| United Kingdom | 7–10 working days | €6.00 |
| Australia / New Zealand | 10–15 working days | €8.00 |
| United States / Canada | 10–15 working days | €7.00 |
| Other countries | 8–14 working days | €9.00 |
⚠️ Transit times are counted from dispatch, not from order date. Please add 1-2 working days for handcrafted production. Your total estimated delivery is shown in your order confirmation.
Order tracking
Once dispatched you will receive an email with your tracking number. International orders are sent with a certified courier with full end-to-end tracking. For any issue contact us at hello@tudivelog.com.
02 — Handcrafted production
Production time
Every Tu Divelog is handcrafted once your order is received. We don’t work with stock — your logbook is made specifically for you with the colour and charm you chose.
Production time: 1-2 working days from payment confirmation.
Peak periods (Christmas & Valentine’s Day): Production may extend to 4-5 working days. We display this clearly in the shop when applicable.
Need your order by a specific date?
Email us before ordering at hello@tudivelog.com with your deadline. We’ll do our best to meet it and confirm before you pay.
03 — Returns & guarantee
Returns policy
Right of withdrawal — 14 days
You have 14 calendar days from receipt of your order to return it without giving any reason, in accordance with EU Directive 2011/83/EU.
Email us to start your return
Send an email to hello@tudivelog.com with your order number stating you wish to exercise your right of withdrawal. We reply within 24 hours with return instructions.
Return the product in its original condition
The product must be unused and in its original packaging. Return shipping costs are the buyer’s responsibility unless the product is defective or there was an error on our part.
Full refund within 14 days
Once we receive and verify the product, we process a full refund within 14 days via the same payment method used.
Exception: Products with special personalisation or engraving are excluded from the right of withdrawal under Art. 16(c) of EU Directive 2011/83/EU.
Defective product or order error
If you receive a product with a manufacturing defect or different from your order, we will send you a replacement at no additional cost. Send us a photo and your order number to hello@tudivelog.com within 30 days of receipt.
Legal guarantee: 2 years in accordance with EU regulations. Covers manufacturing defects in the cover, stitching and binding.
“We want every diver to love their logbook as much as we love making it. If something’s not right, we’ll make it right.”
The Tu Divelog team
04 — Any questions?
We're here to help
If you have any question about your order, shipping status, or anything else, please get in touch. We always reply within 24 hours.
Contact Tu Divelog
hello@tudivelog.com — We reply within 24 hours.