— PURCHASE INFORMATION
Everything you need to know
How to make a request, checkout locations, international
shipments and how to resolve any incident.
— Each immersion tells a story
No two equal dives. Capture what matters.
01 — Purchase process
How to place your order
Choose your logbook
Select the Scuba Log (in Spanish, English, French or Italian) or the Apnea Log. Then choose your favourite colour from the 5 available.
Select your charm
Choose one of the 20 available charms in the variant selector or add it to the order notes. If you don’t specify one, we’ll pick the most popular — the shell.
Add to cart and pay
Accept the terms, fill in your shipping and payment details. We accept Stripe (credit/debit card) and PayPal. You’ll receive a confirmation email immediately.
We make and ship it
We craft your logbook by hand with your chosen charm. In 2–3 working days it’s ready to ship. You’ll receive an email with the tracking number.
02 — Shipping
Shipping and destinations
| Destiny | delivery time | Shipping cost |
|---|---|---|
| Spain (peninsula) | 3–5 working days | Free |
| Union Europea | 5–8 working days | 6€ |
| United Kingdoms | 7–10 working days | 6€ |
| Australia / New Zealand | 10–15 working days | 8€ |
| United States / Canada | 8–14 working days | 7€ |
| Other peaces | 8–14 working days | 9€ |
* The indicated delivery times do not include production time (2-3 business days); the total delivery time will be detailed in the purchase confirmation. Shipping costs are applied per product and are multiplied based on the quantity selected.
Once shipped, you’ll receive an email with the tracking number. International orders are sent with a certified courier with full tracking. In case of delay, contact us at hello@tudivelog.com.
03 — Production & timelines
Handcrafted: timelines and process
Each Tu Divelog is handcrafted once the order is received. We do not work with stock — your logbook is created specifically for you, with the colour and charm you chose.
Production time: 2–3 working days from payment confirmation.
Peak periods: During Christmas (1–25 December) and Valentine’s Day (1–14 February), production time may extend to 4–5 working days. We’ll display this clearly in the shop when applicable.
Group or personalised orders: For orders of 5 or more units, or with special personalisation, please contact us before placing the order to confirm the exact timeline.
Need the order by a specific date?
Email us at hello@tudivelog.com before ordering, indicating the deadline. We’ll do our best to meet it. If we can’t guarantee it, we’ll let you know before you pay.
04 — Payment methods
Accepted payment methods
💳 Bank card
Visa, Mastercard and American Express. Processed securely by Stripe. Tu Divelog never stores your card details.
🅿 PayPal
Payment via PayPal account or card through PayPal. Especially recommended for buyers in Australia and the United States.
🔒 100% secure payments: All payments are processed using SSL/TLS protocols. No banking data is stored on our servers.
VAT and prices: All prices shown in the shop include Spanish VAT (21%) for orders within the European Union. For orders outside the EU (Australia, USA, UK, etc.), the price will be applied without Spanish VAT. Import taxes or duties may apply in the destination country and are the buyer’s responsibility.
05 — Returns & guarantee
Returns, exchanges and guarantee
Our commitment: We want every diver to love their logbook. If something’s wrong, we’ll fix it.
Right of withdrawal (14 days):
Under EU consumer regulations (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of receiving the order, without giving any reason.
To exercise this right, send an email to hello@tudivelog.com with your order number and stating that you wish to exercise the right of withdrawal. We’ll reply with return instructions within 24 hours.
Return conditions:
- The product must be returned in its original, unused condition.
- Return shipping costs are the buyer’s responsibility, unless the product is defective or there is an error on our part.
- Once the product is received and verified, we’ll process the refund within a maximum of 14 days.
- Products personalised with a special message or engraving are excluded from the right of withdrawal in accordance with Art. 16(c) of Directive 2011/83/EU.
Defective product or order error:
If you receive a product with a manufacturing defect or different from what you ordered, we’ll send you a new one at no additional cost. Send us a photo of the product and your order number to hello@tudivelog.com within 30 days of receipt.
06 — Wholesale
Dive centres and wholesale
We offer special terms for dive centres, dive equipment shops and other industry businesses. Wholesale orders include:
- Tiered pricing by volume (from 5 units)
- Mix of languages in a single shipment
- Charm personalisation per unit
- VAT invoice for European businesses
- Personalised service and dedicated account manager
Are you a dive centre?
Write to us with your centre’s name, country and approximate volume you’re interested in. We’ll send you our wholesale pricing within 24 hours.
07 — Other common questions
Other common questions
Can I change the charm after placing the order?
Yes, as long as the order has not started production. Write to us as soon as possible at hello@tudivelog.com with your order number and the charm you’d like.
Do you ship to the Canary Islands, Ceuta and Melilla?
We ship worldwide. Shipping costs are calculated at checkout. Local customs charges may apply depending on the destination.
Can I get an invoice with my company details?
Yes. Please include your company name, VAT number and billing address in the order notes, or write to us after placing the order.
Is the logbook suitable for use with ballpoint pen and ink?
The inside pages are designed for use with ballpoint pen, fountain pen or ink. The paper quality is optimal for ink writing without bleed-through.
Does the logbook have a warranty?
Yes, 2-year legal warranty under EU regulations. Covers manufacturing defects in the cover, stitching and binding.
Can’t find your answer?
Email us at hello@tudivelog.com or visit our contact page. We always reply within 24 hours.